Announcement_bw Remote Access for Staff

1311789190_remote_desktop
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http://k12.pisd.edu/home/contributions/2037-remote-access-for-staff
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Contributed on July 27, 2011 12:54 PM

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How does Remote Access Work?


Remote Access is now available for all staff members in PISD.
https://mydesk.pisd.edu.

You will login using your username and password.

Installation Instructions

Windows
Mac
iPad or iPhone
Chromebook

FAQ's

  1. “I click on my Outlook link on my desktop and it doesn’t work?”
    Answer: The Outlook client is only available in the webform (outlook.com). In your session, please start Internet Explorer and visit http://outlook.com/pisd.edu to check your e-mail.

  2. When I click on a link on my desktop a Windows Security message says “These files can’t be opened. Your Internet security settings prevented one or more files from being opened."
    Answer: This is a generic message stating that the program you are trying is open is not on the mydesk computer. If this is a link to a well known application like Word or Excel, please use the start menu or the links in the PISD Apps folder to launch them.

  3. "I experience an issue connecting to the system every night around 2a.m."
    Answer: The servers are rebooted daily to stay at optimal performance. The system is down from 2a.m. to roughly 2:15a.m..

  4. "I get the following error when trying to connect to one of the servers."
    screenshot
    Answer: The servers may be filled with users at this time. Please select a different server to connect to if you encounter this message.


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